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Please take the time to read this section, it is important for both of us that you understand our contractual relationship. Dependant upon the services or products we have sold to you we act as Principal (where you have a contract directly with Us) or Agent (where your contract is with a third party service provider) or Ticket Provider (where your contract for your scheduled flight is with the no frills /low cost airline as dealt with below). The nature of this relationship affects our obligations to you and yours to us.
We act as principal.
For all bookings, if you have a complaint you must contact Transylvania Trips and the service provider as soon as possible to allow them/us the opportunity to resolve the situation. You will be provided with the contact details of your service provider before you travel wherever possible. If the complaint remains outstanding, you must write to us as soon as possible upon your return (at least within 28 days of your return).Transylvania Trips will, where appropriate, liase with the tour operator or service provider and seek to resolve the complaint to your full satisfaction.
Below are our Specific Terms which apply to particular types of service/product in addition to the General Conditions shown above - you must read the appropriate section(s) before booking. They are designed to be read together with the General Terms and Conditions.
When you make a Hotel booking with us we act as Principal. This means your contract for that hotel accommodation is between you and us. All information and details displayed have been supplied by and are the responsibility of the Hotel operators and suppliers and are believed to be correct at the time of being published.
All hotel discounts quoted are based on the discounts from the full 'rack rate' (the rate published by a hotel which it will charge for any room) including VAT and are correct at the time the offers are first advertised. However, please note that some hotels, in some resorts, may also charge local or other taxes, which may not be included in the offer.
1. Your Contract
When you book a Package where we act as agent (see 'Your Contractual Relationship - we act as agent' at the beginning of these Conditions, the operator with whom you have a contract is responsible for providing all your travel arrangements and you are responsible to them for payment for these. Please ensure you read the tour operator's relevant terms and conditions, a copy of which will be available at the time of booking. We act as agent for the operator and this means that we have no contractual liability to you and are not liable for any service not provided by us or for any act or omission of the operator or any of its employees, agents, suppliers or subcontractors. However, we may be liable to you if we have breached any other relevant law, misrepresented important information.
When you purchase a package from this website as defined in Your Contractual Relationship - we act as principal your contract will be with us and the following sections apply to you. Our contract with you comes into existence when we confirm your booking by issuing a Confirmation invoice. Once the contract is made we are responsible for providing the travel arrangements you have booked and you are responsible to us to pay for them in accordance with these Conditions.
2. Additional Charges
We reserve the right to change and correct errors in our prices at any time before you book. We advise you to review the prices to your booking on the website before you commit yourself. Once the price of your chosen holiday has been confirmed at the time of booking, we will only increase or decrease it in the following circumstances. We promise not to levy a surcharge within 30 days of the start of your holiday. No refunds will be payable within this period either.
Price increases or decreases after booking will be passed on by way of a surcharge or refund. A surcharge or refund (as applicable) will be payable, subject to the conditions set out in this clause, if our costs increase or decrease as a result of transportation costs (e.g. fuel) or dues, taxes or fees, increasing or decreasing, our costs increase or decrease as a result of any changes in the exchange rates which have been used to calculate the cost of your holiday.
If the above price variations mean that the cost of your holiday goes up, you will not be charged for any increase on your holiday price.
You have 14 days from the issue date printed on the surcharge invoice to tell us if you want to cancel or purchase another holiday. If you do not tell us that you wish to do so within this period of time, we are entitled to assume that you will pay the surcharge. Any surcharge must be paid with the balance of the cost of the holiday or within 14 days of the issue date printed on the surcharge invoice, whichever is the later.
3. Changes by us to your booking
It is unlikely that we will have to make any changes to, your booking. However, we do plan arrangements a long time advance and we use the services of independent suppliers, such as hotels, transportation companies, museums etc, over whom we have no direct control. If it is the case that changes need to be made to your booking, we reserve the right to do so at any time. Most of these changes are not significant and we do not have to tell you about these, or give you the options set out in clause 4 below and we do not pay you compensation for these changes, but whenever possible will advise you of them. Any flight timings and carriers are subject to change as a result of airline procedures and these details are given for guidance only. A non significant or minor change is any change which, taking account of the information you have given us at the time of booking or which we can reasonably be expected to know as a tour operator, we could not reasonably expect to have a significant effect on your confirmed holiday.
4. Significant Changes by us to, or cancellation of, your booking
In the unlikely event of a SIGNFICANT CHANGE being made to your booking, such as a change of resort, hotel, museum transportation time of more than 12 hours, or the cancellation of your booking, we will pay appropriate compensation except as set out below. However, you will not be eligible for compensation or reimbursement of any resulting expenses or additional costs and we will have no liability beyond offering you the options set out below if the change to or cancellation of your booking occurs by reason of unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised. Such circumstances may include war or threat of war, riot, fire, civil strife, industrial action, actual or threatened terrorist activity, natural or nuclear disaster, adverse weather conditions and all similar events outside our control.
If a SIGNIFICANT CHANGE occurs or we have to cancel your arrangements, we will inform you as soon as possible. If there is time before departure we will offer you the following options: -
A. Accepting the change of arrangements
B. Taking our offered substitute package of equivalent or superior quality if we are able to provide one
C. Taking our offered substitute of lower quality if we are able to provide one and accept a refund from us of the difference in price between the rice of the package purchased and the substitute one offered
D. Choose another Holiday from us and pay, or receive a refund of, any price difference
E. Cancelling your holiday with a full refund of all monies paid, except for any amendment charges Where compensation is due, we will pay you the following amounts, unless you can prove a greater loss (where greater compensation payment may be due); -
Very rarely, we may be forced by 'force majeure' (see clause 8 below) to change or terminate your holiday after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result.
5. Changes by you to your booking
If after our confirmation has been sent you wish to change any part of your travel arrangements, we will make every effort to help you do this, subject to availability and the type of suppliers (museums, car hire companies, hotels etc), you have chosen and their cancellation/charges, details of which will be provided to you on request from your Travel Agent at any time including prior to your booking.
If you want to change any details regarding your transportation reservation, we may have to cancel your original transportation and purchase a new one and you will be required to pay the full transportation cost again. We will also charge you an administration charge between 10-20€ per change per booking, and you will be liable to pay the hotel, transportation company or other ultimate product charges resulting from your changes.
6. Cancellation by you of your booking
If you wish to cancel your travel arrangements - or any component - for any other reason than for there being additional charges (see clause 2) or changes (see clause 4) you must notify us in writing. Cancellation will be deemed to be effective on the day we receive this written cancellation request from you. The following charges will generally apply: -
Should however the cancellation charges listed in the table above be insufficient to meet the cost of the cancellation charges imposed on us by the hotel, airline or other supplier you will, in addition to the charges set out above, also be liable to pay the difference between the charges set out above and the charges imposed on us by the supplier concerned. We will take all reasonable steps to ensure such costs are kept to a minimum and inform you of all the above costs before cancelling the booking.
7. Our Liability to you
(1) Our obligations, and those of our suppliers providing any service or facility forming part of your Holiday, are to take reasonable skill and care to arrange for the provisions of such services and facilities and, where we or our supplier is actually providing the service or facility, to provide them with reasonable skill and care. This means that, subject to these booking conditions, we will accept responsibility if, your contracted holiday arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted holiday arrangements.
In addition and subject to the above, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers). Compliance with any applicable regulatory requirements (such as, for example, those of the Civil Aviation Authority) will be proper performance of our, and our supplier's, obligations. You must show reasonable skill and care has not been used if you wish to make a claim.
(2) We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: -
(3) Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised in our brochure and we have not agreed to arrange them and any excursion you purchase in resort. In addition, regardless of any wording used by us on our website, in any of our brochures or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you.
(4) The promises we make to you about the services we have agreed to provide or arrange as part of our contract - and the laws and regulations of the country in which your claim or complaint occurred - will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and regulations of Romania which would have applied had those services been provided in Romania. The exception to this is where the claim or complaint concerns the absence of a safety feature which might lead a reasonable holiday maker to refuse to take the holiday in question.
(5) As set out in these booking conditions we limit the maximum amount we may have to pay you for any claims you may make against us.
Where we are found liable for loss of and/or damage to any luggage or personal possessions (including money), the maximum amount we will have to pay you is 500€ per person affected unless a lower limitation applies to your claim under this clause or clause 7(6) below. For all other claims which do not involve death or personal injury, if we are found liable to you on any basis the maximum amount we will have to pay you is the price (excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected in total unless a lower limitation applies to your claim under clause 8 (6) below. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your holiday.
(6) Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any air, sea, rail or road carrier or any stay in a hotel, the maximum amount of compensation we will have to pay you will be limited. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is the most the carrier or hotel keeper concerned would have to pay under the international convention or regulation which applies to the travel arrangements or hotel stay in question (for example, the Warsaw Convention as amended or unamended and the Montreal Convention for international travel by air and/or for airlines with an operating licence granted by an EU country, the EC Regulation on Air Carrier Liability No 889/2002 for national and international travel by air, the Athens convention for international travel by sea). Please note: Where a carrier or hotel would not be obliged to make any payment to you under the applicable International Convention or Regulation in respect of a claim or part of a claim, we similarly are not obliged to make a payment to you for that claim or part of the claim. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question. Copies of the applicable International Conventions and Regulations are available from us on request.
(7) Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (2) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally we cannot accept liability for any business losses.
(8)You must provide ourselves and our insurers with all assistance we may reasonably require. You must also tell us and the supplier concerned about your claim or complaint as set out in clause 10 below. If asked to do so, you must transfer to us or our insurers any rights you have against the supplier or whoever else is responsible for your claim or complaint (if the person concerned is under 18, their parent or guardian must do so). You must also agree to cooperate fully with us and our insurers if we or our insurers want to enforce any rights which are transferred.
(9) Should you become ill while on Holiday, you must consult a local doctor and your GP upon your return to your country. Should you then wish to make a claim against us, you should write to us with details of both the local doctor whom you saw and your local country, with written authority for us to obtain a medical report from both those doctors.
(10) If you suffer death, injury or illness whilst overseas arising out of an activity which does not form part of the inclusive travel arrangements arranged through us, we shall, at our discretion, offer advice, guidance and assistance to help you in resolving any claim you may have against a third party, provided we are advised of the incident within 90 days. Where legal action is contemplated, our authority must be obtained prior to commencement of proceedings and be subject to your undertaking to assign us any costs recovered or any benefits received under an appropriate insurance policy. Our costs in respect of the above on behalf of you and your party shall not exceed 1,000€ in total.
8. Force Majeure
Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any damage or loss (as more fully described in clause 7(1) above) as a result of 'force majeure'. In these Booking Conditions, 'force majeure' means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
9. Claims and Complaints
If you have a complaint whilst on holiday you must immediately bring it to the attentions of the relevant supplier who will do their best to rectify the situation (Please see your Travel Documents for contact details). If they are unavailable or unable to resolve the problem you should contact us on the emergency contact number. Most problems can be solved at the time, but if after you return home you still remain dissatisfied, a complaint must be made in writing to us within 28 days of returning home.
Please note that failure to follow the above procedures, and/or failure to complain as set out above within 28 days of your return may reduce or extinguish any rights you have to claim compensation from us, or if, had you done so, you or we could have taken steps to reduce the loss or damage suffered or entirely prevented it from being suffered. It is difficult and sometimes impossible to properly investigate a complaint if we are not told about it during the holiday and reasonably quickly once the holiday is over. Your right to compensation may be reduced or extinguished should any delay in your complaint being notified during or after the holiday prevent us from carrying out a proper investigation.
10. Additional Terms Relating to Car Hire
Please note that when you add Car Hire to your package the Terms and Conditions of the supplier will apply.
Data Protection and Privacy Policy
Below is our privacy policy which shall be deemed to be incorporated into these terms and conditions. Please read the following policy to understand how we will treat your personal data after it has been collected by us.
Bran Castle Museum is situated on the border between Transylvania and Wallachia in Brasov County. This castle is known as the homestead of Vlad Tepes (Vlad the Impaler) and is the most visited attraction of Romania.
Located in Sinaia (44 km from Brasov), Peles Castle is considered by many one of the most beautiful castles in all Europe. It was the final resting place for several Romanian monarchs including King Carol I, who died here in 1914.
The Corvins' Castle impresses by the presence that dominates the city of Hunedoara. For those ones attracted by the Middle Age, the Corvins' Castle represents an unique monument in Romania and one of the most interesting in Europe.
Suceava is the capital city of the Suceava County, Bukovina, northeastern Romania. It is sittuated on a commercial high-way that linked the Baltic with the Black Sea. The town of Suceava gained its importance from the presence of the main royal palace which Petru I Musat built here at the end of the XlVth century. Close to the royal court and the citadel stood the Mirauti Church, the first Metropolitan Church of Moldavia, which once housed the relics of Saint John the New, one of Moldavia's patron saints.
In 2007 Sibiu is the European Capital of Culture (together with Luxembourg). It is the most important cultural event that has ever happened in the city and a great number of tourists are expected, both domestic and foreign. The city of Sibiu and its surroundings are one of the most visited areas in Romania.
The Sighisoara Citadel is the old historic center of the town of Sighisoara (Hungarian: Segesvar, German: Schaessburg), Romania, built in the 12th century by Saxon colonists. It is the last inhabited medieval citadel in Europe and was designated a UNESCO World Heritage Site in 1999, for its 850 year old testimony to the history and culture of the Transylvanian Saxons.
Rupea Fortress, located on the Northwestern side of Brasov county, was built on a basalt rock. The first trace of the citadel is on a document where the writers referred to it as Koholom citadel meaning the rock eminence. It is said that on that particular rock once existed a Roman camp, during the time Dacia was conquered by Romans. Later on, the Saxons and Hungarians who settled on these lands rebuilt the camp.
The Harman fortress is located 8 km north-east of Brasov. It dates back to the 13th century when the Saxons built the original church in a Romanesque style which was restored in a Gothic style.
Deva (German: Diemrich, Hungarian: Deva) is a city situated on the left bank of the middle course of the Mures river. It is the capital of Hunedoara county in Romania and has around 80,000 inhabitants, including subordinated villages. In Ancient Times it was a Dacian fortress called Singidava.
Fagaras Fortress is the most impressive monument of the town, and the core around which the town was actually built. Ladislaw Kan started to built it in 1310 on the former place of a 12th century wooden fortress strengthened by earthen walled fortifications. The former fortress had been burned down by the Tartars in 1241. The fort was enlarged and rebuilt in the 15th-17th centuries in the Transylvanian Renaissance style and came to be known, alongside with Deva, as one of the strongest fortifications in Transylvania.
Brasov, known as Kronstadt in German or Brasso in Hungarian is one of the largest cities in Romania. It is located in the center of the country and surrounded by the Carpathian Mountains. The city provides a mix of wonderful mountain scenery in the nearby Poiana Brasov and medieval history with Germanic influences in the old town.
Rasnov Citadel (Rosenau in German), is located on a rocky hilltop in the Carpathian mountains, 200m above the town of Rasnov in Romania. It is 15 km southwest of Brasov and also about 15 km from Bran Castle. The fortress is on the Bran Pass, a trade route connecting Wallachia with Transylvania. The view from the top of the castle hill is spectacular.
Prejmer (German: Tartlau; Hungarian: Prazsmar) is a town in Brasov County, Romania. It is located 18 km northeast of Brasov. Prejmer Fortress (15th century) - is the best-preserved peasant fortress of Transylvania, included in the UNESCO patrimony.
The Voronet Monastery is possibly the most famous monastery of Romania. It is known throughout the world for its exterior frescoes of bright and intense colours, and for the hundreds of well-preserved figures placed against the renowned azurite background.
The Cathedral of Curtea de Arges (early 16th century) is one of the most famous buildings in Romania, and stands in the grounds of a monastery, 1 1/2 km north of Curtea de Arges. It is dedicated to Saint Nicholas.
We know about Putna that it was the first monastery built by Stephen the Great (Stefan cel Mare). Moreover, the ruler wanted it to be his place of eternal rest. Thus, like Bogdan I and Alexander the Good, Stephen the Great meant the monastery to be the ruling family necropolis.
Sambata de sus, also called "Brancoveanu" Monastery is located on the valley of Sambata river. The monastery is famous for being a place of recovery, comfort and spiritual balm for visitors who halt or pray in this sacred dwelling.
Cozia (like its sister Tismana, farther off, and like the neighboring monasteries of Turnu and Stanisoara), is set in one of the most picturesque of the many carpathian landscapes which are the pride of Oltenia, this immense repository of such monuments.
Sucevita is chronologically the last and greatest monastic ensemble among the painted monasteries in Bukovina, as it has the appearance of a real fortress, with towers, buttresses and watch roads.
Moldovita Monastery that one can we see today dates back to 1532 and is due to ruling prince Petru Rares (1532-1546). It has, like Sucevita, the aspect of a fortress, with imposing towers and high, thick walls (6 m high, 1.2 m wide).
Brasov Citadel
Rasnov Citadel
Bran Castle (Dracula's Castle)
Peles Castle (Sinaia)
Brasov Citadel
Rasnov Citadel
Bran Castle (Dracula's Castle)
Fagaras Citadel
Brasov Citadel
Rupea Citadel
Sighisoara Citadel
Brasov Citadel
Harman Fortress
Prejmer Fortress
Explore the Transylvanian lands in the search of Dracula's true story. During day 1 you will be visiting Rasnov Citadel and Bran Castle. In the evening Brasov old city will be presented to you. A special accommodation will be taken care of for you at a lodging that is a scaled copy of the Bran Castle. On day 2 you will explore Sighisoara's Citadel followed by lunch at a restaurant located in the home where Vlad Tepes was born and raised.
Route:
Henri Coanda Airport (Otopeni Airport)
Sinaia
Predeal
Brasov
Route:
Brasov
Codlea
Fagaras
Sibiu
Route:
Brasov
Feldioara
Rupea
Sighisoara
Route:
Henri Coanda Airport (Otopeni Airport)
Sinaia
Predeal
Brasov
Poiana Brasov